Privacy Policy

1. Information We Collect

bb77 collects various types of information to provide, maintain, and improve our services, ensure platform security, comply with legal obligations, and deliver personalized user experiences.

1.1 Personal Information You Provide

When you register an account on bb77, we collect the following personal information directly from you:

• Identity Information: Full legal name, date of birth, gender, and government-issued identification number (National ID or passport number for verification purposes)
• Contact Information: Email address, mobile phone number, residential address, and postal code
• Account Credentials: Username, password (stored in encrypted form), and security questions
• Financial Information: Payment method details including bKash account number, Nagad wallet number, Rocket account number, bank account numbers, and transaction history
• Verification Documents: Copies of government-issued photo identification, utility bills or bank statements for address verification, and payment method ownership proof
• Communication Data: Content of your communications with our customer support team via email, live chat, or phone

1.2 Information Collected Automatically

When you access and use the bb77 Platform, we automatically collect certain technical and usage information:

• Device Information: Device type, operating system, browser type and version, screen resolution, device identifiers, and mobile network information
• Log Data: IP address, access times, pages viewed, time spent on pages, referring website, and clickstream data
• Location Data: General geographic location derived from IP address to ensure compliance with jurisdiction restrictions
• Gaming Activity: Bets placed, games played, bet amounts, win/loss records, deposit and withdrawal history, and bonus usage patterns
• Cookies and Tracking Technologies: Session cookies, persistent cookies, web beacons, and similar technologies to enhance user experience and analyze platform usage

2. How We Use Your Information

bb77 uses collected information for the following legitimate business purposes:

2.1 Account Management and Service Delivery

• Create and manage your bb77 account
• Process deposits and withdrawals
• Verify your identity and age (21+ requirement)
• Enable gameplay and betting functionality
• Process bonus claims and track wagering requirements
• Maintain accurate financial records

2.2 Security and Fraud Prevention

• Detect and prevent fraudulent activity, money laundering, and unauthorized access
• Monitor for multiple accounts and terms violations
• Verify payment method ownership to prevent stolen payment method usage
• Implement risk management and responsible gaming measures
• Protect platform integrity and investigate suspicious activity

2.3 Customer Support and Communication

• Respond to your inquiries and support requests
• Send account-related notifications (deposits, withdrawals, verification status)
• Provide updates about platform changes, new features, and policy modifications
• Conduct customer satisfaction surveys (optional participation)

2.4 Platform Improvement and Analytics

• Analyze user behavior to improve platform design and functionality
• Monitor platform performance and identify technical issues
• Develop new features and game offerings based on user preferences
• Conduct research on gaming patterns and responsible gaming effectiveness

2.5 Legal Compliance

• Comply with Bangladesh legal and regulatory requirements
• Respond to lawful requests from government authorities
• Enforce our Terms & Conditions and other policies
• Maintain records required by applicable gambling regulations

3. Data Sharing and Disclosure

bb77 does not sell your personal information to third parties. We share your information only in the following limited circumstances:

3.1 Service Providers

We share necessary information with trusted third-party service providers who assist us in operating the bb77 Platform, including:

• Payment Processors: bKash, Nagad, Rocket, Upay, and banking partners to process deposits and withdrawals
• Identity Verification Services: Third-party verification providers to confirm your age and identity
• Game Providers: Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, Spribe, Ezugi, and other licensed content providers
• Cloud Hosting Services: Secure data storage and server infrastructure providers
• Customer Support Tools: Live chat software and email service providers
• Analytics Providers: Platform usage analysis and performance monitoring services

All service providers are contractually required to maintain the confidentiality and security of your information and may use it only for the specific purposes we authorize.

3.2 Legal Requirements

We may disclose your information when required by law, including:

• Compliance with legal process (court orders, subpoenas, government investigations)
• Protection of bb77 rights, property, and safety
• Prevention and detection of fraud or criminal activity
• Enforcement of our Terms & Conditions

3.3 Business Transfers

In the event of a merger, acquisition, reorganization, or sale of assets, your personal information may be transferred to the acquiring entity, subject to the same privacy protections outlined in this policy.

4. Data Security

bb77 implements industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Our security practices include:

• Encryption: All data transmission between your device and bb77 servers uses 256-bit SSL/TLS encryption
• Secure Storage: Personal information is stored on secure servers with restricted access controls
• Password Protection: Account passwords are hashed and salted using strong cryptographic algorithms
• Access Controls: Employee access to personal data is limited to authorized personnel on a need-to-know basis
• Regular Audits: We conduct regular security assessments and vulnerability testing
• Firewall Protection: Network-level firewalls protect against unauthorized intrusion attempts
• Fraud Monitoring: Real-time fraud detection systems monitor for suspicious activity

While we take extensive measures to protect your data, no internet transmission or electronic storage method is 100% secure. You acknowledge that you provide information at your own risk. We recommend using strong, unique passwords and enabling two-factor authentication when available.

5. Cookies and Tracking Technologies

bb77 uses cookies and similar tracking technologies to enhance user experience, analyze platform usage, and deliver personalized content. Cookies are small text files stored on your device when you access our Platform.

5.1 Types of Cookies We Use

• Essential Cookies: Required for platform functionality, login sessions, and security features
• Performance Cookies: Collect anonymous usage data to improve platform performance
• Functional Cookies: Remember your preferences and settings
• Analytics Cookies: Track user behavior to understand platform usage patterns

You can manage cookie preferences through your browser settings. However, disabling essential cookies may limit platform functionality and prevent you from accessing certain features.

6. Data Retention

bb77 retains your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. Specific retention periods include:

• Active Accounts: Data is retained for the duration of your account activity
• Closed Accounts: Data is retained for 7 years after account closure for legal compliance and fraud prevention
• Transaction Records: Financial records are retained for 7 years in accordance with Bangladesh financial regulations
• Marketing Communications: Retained until you unsubscribe or object
• Customer Support Records: Retained for 3 years after the last interaction

After the retention period expires, personal information is securely deleted or anonymized so it can no longer identify you.

7. Your Privacy Rights

As a bb77 user, you have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete personal information
• Deletion: Request deletion of your personal information (subject to legal retention requirements)
• Objection: Object to processing of your personal information for specific purposes
• Withdrawal of Consent: Withdraw consent for optional data processing activities
• Data Portability: Request transfer of your data to another service provider in a structured format

To exercise any of these rights, contact our Data Protection Team at [email protected]. We will respond to your request within 30 days. Identity verification may be required before processing requests.

8. Children's Privacy

bb77 services are strictly for individuals aged 21 and above. We do not knowingly collect personal information from individuals under 21 years of age. If we discover that we have inadvertently collected information from a minor, we will immediately delete that information and close the associated account. Parents or guardians who believe their child has provided information to bb77 should contact [email protected] immediately.

9. International Data Transfers

Your personal information may be transferred to and stored on servers located outside Bangladesh for secure data hosting and processing. When we transfer data internationally, we ensure that appropriate safeguards are in place, including contractual protections and compliance with applicable data protection standards. By using bb77 services, you consent to the transfer of your information to countries that may have different data protection laws than Bangladesh.

10. Third-Party Links

The bb77 Platform may contain links to third-party game providers, payment processors, or social media platforms. This Privacy Policy applies only to bb77 services. We are not responsible for the privacy practices of third-party websites. We encourage you to review the privacy policies of any third-party sites you visit.

11. Marketing Communications

With your consent, bb77 may send you promotional communications about new games, special offers, seasonal promotions, and platform updates. These communications are delivered via email or SMS to the contact details registered on your account. You may opt out of marketing communications at any time by contacting [email protected] or following the unsubscribe instructions in any marketing email. Opting out of marketing communications does not affect transactional messages related to your account activity.

12. Responsible Gaming and Data

bb77 uses your gaming activity data to support responsible gaming practices. This includes monitoring for patterns associated with problem gambling, enforcing self-exclusion requests, maintaining deposit and loss limit settings, and ensuring that players who have requested account restrictions cannot circumvent those restrictions by creating new accounts. This data processing is conducted in your best interests and in compliance with responsible gaming obligations.

13. Changes to This Privacy Policy

bb77 reserves the right to update this Privacy Policy at any time. When we make changes, we will revise the "Last Updated" date at the top of this document and, where appropriate, notify registered users via email. Your continued use of bb77 services after changes are posted constitutes your acceptance of the revised Privacy Policy. We encourage you to review this policy periodically to stay informed about how we protect your information.

14. Contact and Data Protection Inquiries

For any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data, please contact the bb77 Data Protection Team:

• Email: [email protected]
• Response Time: Within 2 business days for privacy-related queries
• Support Hours: 24/7 via live chat; email responses during business hours (0900–2200 Bangladesh Standard Time)
• Languages: English and Bengali